Privacy policy.

Last updated: 24/11/2025

At The Well Village (inclusive of Heart of Wellness by Regina, The Simple Lunchbox and Dinner with Naturopaths), your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, store, use and share it. This policy outlines how we handle your information across our services, including Naturopathy, Neuro Emotional Technique (NET), nutrition education, meal delivery, events, and online resources.

1. What information we collect

We only collect information that is reasonably necessary to provide you with quality care, educational services, and smooth business interactions. This may include:

Personal details

  • Name, date of birth, contact details

  • Emergency contact information

Health information

  • Medical history, current concerns, medications, allergies

  • Dietary preferences or restrictions

  • Lifestyle information

  • Notes from consultations or sessions

Website + online interactions

  • Information entered into contact forms, booking systems or newsletter sign-ups

  • Payment information processed securely through third-party providers (we do not store full card details)

  • Basic analytics data (such as pages visited, time on site, browser type)

Meal delivery service

  • Delivery addresses

  • Food preferences, allergies, intolerances

  • Order and payment records

2. How we use your information

We use your information to:

  • Provide naturopathic care and wellness services

  • Prepare and deliver meal orders safely

  • Tailor recommendations, treatment plans or resources

  • Manage bookings, enquiries and payments

  • Communicate updates, appointment reminders and relevant information

  • Improve our services, programs and customer experience

  • Meet legal and regulatory obligations

We will never use your information for purposes you haven’t agreed to.

3. Storage and security

Your information is stored securely in digital systems (e.g., practice management software, email platform, website content manager) and/or in securely kept files.
We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.

4. Sharing your information

We only share your information when:

  • You give consent (e.g., to communicate with your GP or another health professional)

  • It is required for service delivery (e.g., providing your delivery address to a courier)

  • It is required by law (e.g., if there is a serious risk of harm or legal obligation)

We do not sell or rent your personal information.
Third-party providers we work with (e.g., Stripe, SimpleClinic, email platforms) only receive the minimum information required to perform their function and must comply with privacy standards.

5. Access and corrections

You have the right to:

  • Access the information we hold about you

  • Ask for corrections to inaccurate information

  • Request that we delete or restrict use of your information (where legally permissible)

To request changes, please contact Bree or Regina at hello@thewellvillage.com.au.

6. Cookies and website tracking

Our website may use cookies or analytics tools to understand visitor behaviour and improve user experience.
This data is general and does not identify you personally. You can disable cookies in your browser settings at any time.

7. Email communication and opt-outs

If you subscribe to emails or purchase digital products, you may receive updates, resources or marketing related to The Well Village.
You can opt out at any time by clicking “unsubscribe” or contacting us directly.

8. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact us

If you have questions about this policy or how your information is handled, please reach out:

The Well Village
Email: hello@thewellvillage.com.au
28 Campbell Street, Heathmont, VIC